Job overview
We are looking for a friendly and motivated Appointments/Clerical Officer to provide efficient and effective support in delivering a high quality service to patients. You would be joining our friendly team within the Podiatry & Orthotic service, working from Port Talbot Resource Centre.
The post holder will require to have excellent communication skills, have a positive and flexible approach, be able to adapt to the continuous changes of the service and also enjoy working as part of a busy team.
The role will involve providing administrative support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patient notes as and when required. To deal with telephone calls from members of the public, in a confidential and professional manner.
For further information, please contact Kelly John, Business Support Manager on or by telephone on 07977347469
Main duties of the job
Responsible for the day-to-day administration support of the Service
Provide a confidential administrative and reception service.
Updating of electronic and paper-based systems, collating of information, mail distribution etc.
Participate in CPD and develop skills and knowledge through participation in Health Board Education Programme and other developmental activities.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Person specification
Essential Qualifications & Knowledge
Essential criteria
1. Good standard of education – GCSE or equivalent in English and Maths
2. ECDL or equivalent qualification / experience
3. RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment
Desirable criteria
4. NVQ Business Administration Level 2
Essential Experience
Essential criteria
5. Experience of using Microsoft office applications including Word, Excel and PowerPoint
6. Experience of data entry
7. Experience of dealing with the public answering enquires and follow up action
Other Essential Criteria
Essential criteria
8. Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced
Essential Aptitude and abilities
Essential criteria
9. Adhere to and can demonstrate SBU Values & Behaviours
10. Working within a Reception area
11. Excellent verbal and written communication skills
12. Good telephone manner/Keyboard skills
13. Ability to deal with patients/visitors fact to face and via telephone
14. Ability to work independently and as part of a team
15. Excellent customer care skills Ability to undertake several tasks at the same time whilst maintaining a high standard of work
Desirable criteria
16. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable