* Position: Customer Service Advisor (Asset) x3
* Hours: 35 hours per week
* Grade: EVH Grade 4
* Contract: Permanent
* Closing Date: 22 September 2025, 12:00
Are you passionate about high quality customer service? Do you go above and beyond to deliver the best customer experience you can? Elderpark Housing Association, based in the heart of Glasgow’s Govan community, invites you to become part of our dynamic and dedicated team. As an award winning organisation, Elderpark has been serving our community since 1975, providing high quality homes and exceptional services to tenants while championing a culture of care, adaptability and innovation.
As Customer Service Advisor (Asset), you will provide a front line service to our tenants and visitors, welcoming them at our reception area, over the telephone, by email and other digital communication channels providing them with the correct information and advice. The role involves logging, processing and administering day to day repairs, providing asset administration support to the Asset team, working collaboratively with colleagues, contractors and other stakeholders across the organisation.
We are looking for three candidates who will have experience in delivering high standards of customer service to the public in a front facing role, be able to demonstrate good ICT, organisational and administrative skills. Good communication skills are also a must to liaise effectively with colleagues, contractors and all relevant stakeholders across our organisation. You will be a team player who delivers the highest levels of customer care and most importantly will align to our values and strategic ambitions.
Elderpark Housing offers a modern and supportive working environment where employees are empowered to thrive. Alongside a competitive salary and a generous benefits package, including up to 30 days’ annual leave and a pension scheme with up to 12% employer contribution, we provide opportunities for professional development and a strong emphasis on employee wellbeing.
This is your chance to contribute to the success of an organisation renowned for its excellence in learning and development and its commitment to the community it serves.
Full information on the role including the job description and person specification can be found via the vacancies page on our website.
The application window will close at 12 noon on Monday 22 nd September 2025 with interviews scheduled for week beginning Monday 6 th October 2025.
For a confidential discussion about the role, contact Vicky Ross by email in the first instance at vicky.ross@elderpark.org.
Elderpark Housing Association is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
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