Job Description
As a Tier 1 NOC Engineer, you will be the first line of defence for our managed network services. You will monitor, troubleshoot, and resolve connectivity issues across a diverse range of UK carrier products and enterprise hardware. This is a high-impact role requiring a mix of technical troubleshooting, carrier liaison, and disciplined shift handovers.
Shift Pattern: 4-on, 4-off (2 Days: 07:00–19:00 | 2 Nights: 19:00–07:00 | 4 Days Off)
Application Deadline: Wednesday 4th March.
Technical Requirements
* Networking Fundamentals: A solid understanding of the OSI model, TCP/IP, DNS, and DHCP.
* Carrier Knowledge: Proven experience troubleshooting UK broadband and leased line products (FTTC/FTTP/Ethernet).
* Vendor Exposure: Hands-on experience (or certification) with at least one of the following:
* Juniper (Junos OS)
* Fortinet (FortiOS/FortiGate)
* MikroTik (RouterOS)
* Protocols: Basic understanding of BGP, OSPF, and VPN (IPsec/SSL) tunnels.
* SD-WAN/MPLS: Familiarity with wide-area network architectures and how they differ from standard DIA (Direct Internet Access).
Preferred Qualifications
* CCNA, JNCIA, or NSE 4 certifications.
* Previous experience in a 24/7 NOC environment.
* Experience with ticketing systems
Job Responsibilities
* Proactive Monitoring: Utilise monitoring tools (SolarWinds and Zabbix) to identify and respond to circuit or hardware outages before the client notices.
* Incident Management: Provide end-to-end support for FTTC, FTTP, and Ethernet circuits, managing the lifecycle of a ticket from initial fault to resolution.
* Hardware Support: Perform initial diagnostics and configuration changes on Juniper, Fortinet, and MikroTik devices.
* Carrier Liaison: Work directly with major UK carriers (Openreach, Virgin Media, etc.) to escalate and resolve last-mile and backhaul issues.
* Network Technologies: Support customer environments utilising MPLS cores or SD-WAN overlay, LAN and Wireless LAN
* Shift Excellence: Ensure seamless communication during shift changes, especially when transitioning from night shifts to the oncoming day team.
Job Benefits
We're passionate about transforming the world of telecoms and empowering people to grow with us.
Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.
* Proud Supporter of the Armed Forces Community
* Employer Recognition
* Real Living Wage Employer
* Work Placement & Apprenticeship Programmes
* Corporate Social Responsibility
You'll get:
* Pension Scheme
* Life Assurance
* Private Health Insurance
* Financial and Wellbeing Support
* Wellbeing Support Programme (EAP)
* 25 Days Annual Leave + Holiday Buy and Roll Over Scheme
* Social Engagement and Office Activities
MLL's Brand & Behaviours:
* Accountability Builds Trust: Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this'
* Challenging for Change: We want people who want to challenge the status quo.
* Delivering Excellence: This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
* Data Delivers Distinction: We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed.
We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* Life insurance
* Private dental insurance
* Private medical insurance
* Referral programme
Work Location: In person