Salary: £32,760
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £550 per month.
Hours: 45 hours per week.
Learn from the best.
Be part of a great team.
Work in a stunning location.
THE ROLE OF HEAD WAITER @ SOURCE
The main responsibility of our Waiters is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Head Waiter will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.
The Head Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.
A Head Waiter
* Runs a section of the restaurant to a high standard throughout the guest's full dining experience
* Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts
* Sets up the restaurant before dinner service according to the table plan
* Opens tables on EPOS ahead of dinner service, recording any allergies or requests
* Understands the menu and any amendments that need to be made for allergens
* Communicates guest issues with the management team and the kitchen
* Processes food orders and payments on EPOS
* Takes drinks orders and process them on EPOS
* Processes vouchers on EPOS
* Charges bills to guest's rooms accurately
* Prepares tea and coffee to guest's requirement
* Presents and explains the the layout of the wine list to guests
* Seats guests confidently in the restaurant and explains how the menu works
* Serves dishes to the guests confidently using the correct explanation from the kitchen
* Calls away dishes to the kitchen in an efficient manner
* Clears tables with elegance
* Reads guests confidently and understands the table side manner they may be expecting
* Understands safety procedures and follows them to ensure guests and colleagues are kept safe
* Represents the restaurant in a positive manner all while on hotel grounds
* Communicates clearly with guests to manage their expectations and never mislead
* Takes pride in and look after the uniform provided by SOURCE
* Sets a good example for the Chef de Rangs and Commis Waiters
* Has a good understanding of food hygiene and the role it plays in every part of the restaurant
* Supports the management team in the smooth running of the restaurant
* Contributes to guest profiles for returning guests
* Handles end of night banking and shift handovers
Skills and Experience Required for the Role
* Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
* Previous experience in waiting on roles, ideally within a hotel dining service. .
* Excellent organisational and time management skills to support restaurant operations effectively.
* Attention to detail and a commitment to delivering high-quality service.
* Strong knowledge of food safety and sanitation regulations.
* Ability to work efficiently in a high-pressure, fast-paced environment.
* Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
* Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
LIVING AND WORKING IN THE LAKE DISTRICT
Work hard but really enjoy your days off? There's nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an electrician, a marketeer, and much more… the opportunities are endless
LOVE & LAUGHTER - WE LOVE WHAT WE DO - JOIN US AS OUR HEAD WAITER
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.
THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU
Our aim is to grow and encourage our team to develop from the day they first join us, right through their time with us. We'll give every team member the skills and knowledge they need to do their jobs and will then support them to get the career they want. We are happy, delighted even, when people tell us they want to grow into new or different roles too.
WHAT'S IN IT FOR ME?
SOCIAL
Staff social events, activities and parties throughout the year.
FOOD
Home-cooked meals on shift. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.
GYM MEMBERSHIP
Free use of a local gym fitness room and classes, swimming pool, steam room, sauna and hot tub.
TREATS - DINING & HOTEL STAYS
Discounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just £150 per night
FRIENDSHIP & FUN
There are around 150 of us in Team Gilpin, but we're not a big international hotel. We love what we do and believe it's important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close-knit team, where great friendships are made (often long term). We believe in enjoying what we do
Relocation assistance may be available.
Staff transport provided free between staff houses and hotel.
For more information see
Job Types: Full-time, Permanent
Pay: From £32,760.00 per year
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Work Location: In person