Customer service advisor

Role: Customer Service Advisor
Location: Hamilton, South Lanarkshire
Full-time, permanent
Salary: £27,000 Per annum

Are you an experienced customer service professional who enjoys building strong relationships with customers?
Do you thrive in a fast-paced environment where no two days are the same?
Are you looking for a role where you can take ownership and deliver a high level of service from start to finish?
We are currently working with a well-established organisation to recruit a Customer Service Advisor to join their UK Customer Service team. This is a fantastic opportunity to join a supportive and collaborative environment within a business that values customer experience and operational excellence.
You will play a key role in managing customer relationships, processing orders, and coordinating deliveries, ensuring a smooth and efficient service at every stage. This role offers a strong mix of customer interaction, problem-solving, and internal collaboration.
The Role
The successful candidate will be responsible for delivering a high standard of customer service while supporting the wider business with order processing and coordination.

Key responsibilities include:
Handling customer enquiries across phone, email, live chat, and web channels
Managing customer queries from initial contact through to resolution