Ecommerce Customer Service Administrator, Belfast, £25k We are working with a leading supplier into the agricultural industry, who are currently expanding and seeking an ecommerce customer service administrator to join their team. Reporting to the Customer Service Operations Manager, you will be - Handling customer service enquiries from various channels, including websites, social media, marketplaces, email, telephone and live chat Maintaining a high standard of customer service Resolving customer complaints and issues in a timely and professional manner Providing information on products advice Resolving issues and provide feedback to improve our services Provide administrative support to the ecommerce team, including account administration, while also assisting with wider administrative tasks across the company Handling reporting and processes through Microsoft Office You will need - Previous experience in a similar role Thrives in a fast-paced, continuously improving environment Stays calm and effective under pressure Is confident in multitasking and resolving issues independently Brings forward ideas and enjoys collaborating with others, providing excellent customer service Confidence, communication and organisational skills Proficient in IT and Microsoft Packages In return, you will receive a competitive salary and holiday package, cash plan health care scheme and much more. Skills: ecommerce IT communication administration