Our client, a leading name in the UK homebuilding sector, is seeking a motivated Customer Care Coordinator to join their dedicated Customer Care team.
This role plays a vital part in ensuring homeowners receive a smooth, responsive, and high-quality service experience after moving into their new homes.
The Role
Reporting to the Head of Customer Care, you will be responsible for delivering an efficient and professional aftersales service. Acting as a key point of contact between customers, subcontractors, and internal teams, you’ll manage maintenance requests, coordinate remedial works, and help maintain the company’s outstanding customer satisfaction ratings.
Key Responsibilities
* Serve as the main contact for all customer care enquiries, ensuring issues are logged, tracked, and resolved in a timely manner.
* Coordinate the scheduling of remedial works, arranging necessary materials, labour, and subcontractors.
* Maintain accurate customer records and documentation on internal systems.
* Work closely with Customer Care Managers and site teams to ensure defects are handled promptly and efficiently.
* Liaise with Sales and Construction teams to ensure customer queries are answered and updates communicated clearly.
* Order and track materials through the Buying department and process related invoices for payment.
* Arrange completion of end-of-defect works for housing associations and private homeowners.
* Personally follow up with customers post-completion to ensure satisfaction and address any ongoing issues.
* Contribute to continuous improvement initiatives that enhance the overall customer experience.
Experience
* Proven experience in an administrative or coordination role within a fast-paced environment.
* Previous experience in construction, property, or housebuilding is desirable.
Skills & Attributes
* Strong interpersonal and communication skills, with the ability to engage effectively with customers, contractors, and colleagues.
* Excellent organisational and multitasking abilities with keen attention to detail.
* Confident using Microsoft Office (Word, Excel, Outlook) and internal database systems.
* Capable of working independently and prioritising tasks to meet deadlines.
* A proactive problem-solver with a positive, customer-focused approach.
* Committed to promoting diversity, inclusion, and teamwork across all levels.
The role would suit someone who is working within a property developer or wishes to work with one and can demonstrate the ability to deliver exceptional customer service.
The role offers the ability to work remotely for a large proportion of the role with travel to the main office as required.
For further information, please apply today.