Control Room Team Leader / Supervisor
Location: National Operations Centre, Northampton
Salary: £33,500 per year
Shift Pattern: 4 on / 4 off – Days & Nights
Employment Type: Permanent, Full-Time
This is more than a senior controller role. We’re looking for someone ready to step into leadership. Not someone who just wants to do the job, but someone who wants to own it, improve it, and progress from it. As a Control Room Team Leader, you’ll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.
What You’ll Be Responsible For
You’ll lead from the front — operationally and behaviourally.
Your responsibilities will include:
* Supervising and supporting a team of Controllers across day and night shifts
* Monitoring live staffing, attendance, welfare checks, and incident response
* Ensuring duress activations and escalations are handled correctly and promptly
* Overseeing workload distribution during peak periods
* Maintaining exceptional accuracy in reporting and incident logging
* Leading structured handovers between shifts
* Coaching team members to improve performance and confidence
* Identifying process improvements and driving standards upward
* Acting as the first point of escalation before matters move to senior management
This is a role for someone who can spin multiple plates without dropping standards.
The Type of Person We’re Looking For
You might already be:
* A senior controller ready for leadership
* A shift lead in operations, logistics, or monitoring
* A high-performing administrator who naturally takes ownership
* An aspiring manager looking for their first formal leadership role
But you must be:
Proactive – you spot problems before they become issues
Highly organised – accuracy is non-negotiable
Confident making decisions under pressure
Comfortable managing performance and having honest conversations
Strong across multiple systems at once
Able to remain calm when everything happens at the same time
This role requires resilience, pace, and professionalism.
What You’ll Get
* £33,500 salary
* Genuine management experience
* 4 on / 4 off shift pattern
* Full leadership support and development
* Real progression opportunities within the National Operations Centre
* A role where your standards shape the team
Why Join Us?
Because this is where control meets leadership. The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn’t arrive on site — we act. When welfare checks are missed, we intervene.
And as Team Leader, you’ll ensure your team does that flawlessly.
Our success is built on quality people, and we’re serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Benefits
Our market-leading offering provides benefits that suit your lifestyle:
* Virtual GP access for you and your household
* Salary Finance scheme with early wage access and competitive loans
* Flexible lifestyle benefits platform (Choices) – including buying extra holiday
* High street discounts via MiDeals
* Cycle-to-work scheme
* Life cover up to four times your salary
* Enhanced pension contributions
* Save-as-you-earn scheme
* Mitie Matching Share Plan
* Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
* Ongoing training and development opportunities
If you’re ambitious, proactive, and ready to lead — apply now. We’re not just hiring a supervisor, we’re hiring the next operational leader.
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