The Head Door Supervisor is a SAFECROWDS ambassador who champions a culture of togetherness between the team and our clients, and they will encourage all workers to be the best version of themselves. They will promote a safe, engaging workplace for their team and consistently demonstrate high levels of integrity in all areas of their work.
RESPONSIBILTIES
* Lead and manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
* Make use of company equipment such as tablets and work phones to effectively manage your team; for example, clocking in and out of shift, logging reports, contacting staff who are late to shift.
* Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
* Monitor and maintain a safe and secure environment for customers, staff, and property.
* Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
* Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
* Handle customer inquiries and concerns in a courteous and professional manner
* Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
* Report incidents and write detailed incident reports as required; including carrying out further investigations where reports are missing information or detail.
* Support with recruiting door staff and stewards; including scheduling and holding interviews.
* Act as the bridge between Head Office, the client and the team to ensure all information is cascaded effectively.
* Managing any conduct issues that arise within the team during the shift in a direct and fair way, linking in with the Operations Manager or HR team as required. For example, lateness, uniform, staff being on position, breaks, breaching customer policies.
* Developing your team through open, honest conversations, and conduct employee appraisals.
* Attend all meetings and training days arranged by SAFECROWDS for the development of you and your team.
BEHAVIOURS
* You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
* You have experience of managing a team of at least 5 people.
* You can demonstrate your security expertise through your operational excellence and industry know-how.
* You are able to remain calm and adapt when working in high-pressure situations.
* You have a strong sense of responsibility and accountability.
REQUIREMENTS
* A valid SIA Door Supervisor License
Job Types: Full-time, Permanent
Pay: £15.00-£20.00 per hour
Benefits:
* Flexitime
Ability to commute/relocate:
* Brixton: reliably commute or plan to relocate before starting work (required)
Experience:
* Head Door Nightclub: 5 years (required)
Licence/Certification:
* SIA Door Supervisor License (required)
Work Location: In person
Reference ID: HD1