Job Specification Drainage Engineer Location: Manchester (Stockport) Job Type: Permanent Working Style: Field-Based Salary: Up to £30,000 Overtime Performance Bonuses Role Overview Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage-related issues. This field-based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely. Key Responsibilities Liaise professionally with domestic and commercial customers on site. Deliver exceptional customer service, ensuring all interactions reflect the brand's standards. Conduct site surveys to investigate and diagnose drainage faults and issues. Recommend and implement suitable repair or maintenance solutions, including: Drain clearance De-scaling and root cutting Minor excavations and patch lining Preventative maintenance Operate specialist equipment such as high-pressure water jetters, CCTV survey tools and rods. Identify potential risks or additional work requirements and communicate these to customers. Interpret drainage drawings and work independently within technical areas of expertise. Review and adhere to RAMS documentation before starting any work. Ensure all health and safety regulations are followed, identifying and mitigating risks. Promote the Drain Doctor brand through professional conduct, appearance and technical knowledge. Share knowledge and best practice with colleagues. Support Regional Development Managers in driving regional success and operational standards. Assist with resolving operational, performance or compliance issues as required. Work efficiently to meet KPIs and service-level expectations. Perform any other reasonable duties within capability. Experience, Skills & Knowledge Experience Minimum 1 year of experience in the drainage sector (essential). Plumbing experience (desirable). Technical capability across drainage functions. Drainage tanker experience (preferred). Full UK driving licence (clean) with flexibility to travel. CSCS card (preferred). Confident using mobile technology (calls, photos, email, CRM applications). Skills & Certification Background in drainage engineering. High-Pressure Water Jetting (HPWJ) certification. Strong verbal and written communication skills. Ability to participate in a 24/7 on-call rota. DBS check required as part of onboarding. Behaviours & Attributes Hands-on, leads from the front, and enjoys working with others to achieve positive outcomes. Positive, can-do attitude with strong problem-solving skills. Organised, goal-focused and committed to learning. Comfortable working independently and outdoors. Customer-centric and highly motivated