As a Call Centre Manager, you are the backbone of the company's customer service operations. Your role entails overseeing all aspects of a call centre, including staff training and development, setting targets, ensuring quality standards, and handling the most complex customer complaints. You are responsible for motivating your team, driving them to achieve their targets, and ensuring the highest level of service is consistently delivered. You also need to be adept at analysing performance statistics, identifying areas for improvement, and implementing changes to enhance efficiency and quality. A strong background in customer service, excellent communication skills, and leadership ability are key to succeed in this role.Here are the cities with the most job offers for Call centre manager: Bracknell Cambridge Angmering Bognor Regis Cardiff.The average salary is £50,000.List of companies recruiting Call centre manager: Specsavers.The different types of contract available: Temporary Internship Freelance.Jobijoba has over 1029 job offers for Call centre manager.
Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative
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