Customer Service Agent Jobs

Looking for a job as a customer service agent? The job of a customer service agent is to give information about services or products and to deal with any issues customers may have during the purchasing phase. The goal of a customer service agent is to make sure excellent service standards are delivered to customers of a brand. Tasks involve answering incoming calls, generating sales leads and providing information to customers by using the tools given by the company. The customer service agent may also be in charge of attracting new customers by putting forward the products or services of the company. Regular feedback will be given to management after having gathered the customer's view on the product or service.

To become a customer service agent, it's important that you enjoy handling phone calls and have good listening skills to capture the information the customer is giving to you. A high school degree is required to apply as a customer service agent.

A customer service agent is paid around £16.705 a year in the UK. The pay for this job doesn't increase with the experience gained. People have a tendency to move towards other job positions once they have gained enough experience.