Legal Complaints Handler
Are you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities.
As a Legal Complaints Handler, you will play a pivotal role in ensuring that our client provides the highest level of service to their valued clients. Your key responsibilities and duties will include:
* Responding to all client complaints received by the organisation.
* Providing assistance and guidance to fee earners across the organisation on complaints-related matters.
* Acting as the organisation's primary point of contact with the Legal Ombudsman.
* Researching legal and regulatory changes affecting the handling of complaints.
* Maintaining complaints handling procedures and a register of complaints.
* Analysing data and producing quarterly reports.
* Providing feedback to fee earners on any issues identified during the investigation of a complaint.
* Delivering training on complaints prevention and handling.
* Advising the marketing team on dealing with complaints or negative feedback received via social media channels.
To be successful in this role, you should have:
1. Experi...