Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity
In this role you will be reporting into the Incident Team Leader, the man responsibility of the Business Analyst is to review and resolve Corporate Incidents for our clients. You will be investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties.
To ensure that Corporate Incidents are delivered in line with client and regulatory expectations.
You'll be:
1. Involved in any elements of the CI process from initial investigation, population analysis, planning of activities, calculation of detriment, root cause fix and customer remediation.
2. Ensuring rectification is completed in accordance with Life & Pensions Regulations, TCF (Treating Customers Fairly) principles and Phoenix Remediation Frameworks
3. Taking ownership of activity within individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical pieces of work.
4. Making decisions taken ag...