Our client, a leading company in the Technology sector, is currently seeking a Home Appliances Trainer to join their team on site in Yateley, Hampshire. As a Product Trainer, you will be reviewing technical contents Vs. Digital Appliance products, Analysing field requirements and getting in touch with Digital Appliance Tech Supporters in a technical environment. You will also be required to create dis-assembly training videos.
This is a contract position is available until the end of December on a full time basis.
Key Responsibilities
Identify training requirements based on customer service strategy to include:
New technology and innovations
Product Knowledge training
Performance management
New product introductions
Technical repair skills
Customer service behaviours
Technical updates
Customer self-help
New governance and regulation requirements
You will be responsible for delivery of training strategies using the latest innovations, AR & AI as virtual, F2F, online and Offline as well as:
- Training delivery using the LMS platform includes deployment, targeting user groups, monitoring completion, evaluating effectiveness and making improvements.
- Deliver live & record training from our technical training studios, webcasts, virtual classrooms, virtual coaching, and how-to videos.
- Operation of repair authority assessment modules, to ensure that all authorised service personnel are competent technicians with the correct skills, knowledge and q...