Mon – Fri, 8am – 6pm
£37,000 per annum (up to 10% discretionary bonus)
Must have experience within the Build to Rent sector.
Purpose of the Role
* Day to day management of two Build to Rent sites in Bath, Riverside
* Lettings, renewals, check-out reports, inventories, compliance, line management, client reporting
Key Responsibilities
* Showing vacant units to prospective residents and ensure new residents understand the terms when signing a lease agreement.
* Tenant disputes, including noise complaints and relevant concerns to all parties' satisfaction
* Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required
* Efficiently deal with face to face and online/phone enquiries from residents
* Promote a calm, friendly and cooperative atmosphere within the site and with the residents
* Identify ways to measure customer satisfaction and improve services
* Ensure communal areas and available apartments are well presented and appealing to prospective tenants at all time
* Coach, train, develop and engage site team members
* Report building issues to the relevant team member in a timely fashion
* Complete all applicant vetting in line with Savills procedures
* Processing offers and completing all tenancy documentation
* Provide first class customer service to residents
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Creating a community feel through communication, events and innovations
* To act as first point of call for residents to report maintenance issues or other requests
* Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
* Achieve positive on-line reviews and customer feedback survey
* Carry out regular inspections of communal areas and apartments
* Organising minor works between tenancies to maintain first class presentation of apartments
* Completing check in and check out reports; determining deposit returns ensuring the resident move in and move out process is seamless
* Monitor the net rent performance of the site
* Ensure H&S statutory requirements are meet across the development
* In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
* Strong customer service ethic / background
* Previous demonstrable line management experience is essential.
* Ability to work to and achieve tight deadlines with excellent organisational skills.
* Demonstrable understanding of H&S requirements on site.
* Positive, can do attitude
* Common sense approach
* Ability to think on their feet and make considered decisions
* Outgoing, warm and friendly personality
* Organised, meticulous, tenacious
* Excellent written and spoken etiquette
* Knowledge of Landlord and Tenants Act and Housing / Rents Acts Legislation.
* IT literate and Social media savvy
* Strong financial management skills
* Knowledge of other languages may be an advantage
https://www.linkedin.com/in/amy-scammell-webb-marla-94400942/