We are looking for a Medical Administrator to join a dedicated charity who are fighting against blood cancer. This role is crucial in supporting the coordination of medical donations and ensuring a seamless process for both donors and patients.
Day-to-day of the role:
* Notify donors identified as potential matches for patients, educate and consent them for the donation process.
* Manage pre-testing coordination donations, including scheduling blood tests and liaising with international donor registries.
* Evaluate donors for medical and non-medical suitability and eligibility.
* Work closely with stakeholders to manage the coordination of blood tests with hospitals, GPs, and international entities.
* Maintain accurate donor case notes within internal databases.
* Collaborate with the head of department to resolve any donor and transplant centre complaints.
* Ensure compliance with all standards, policies, procedures, and documentation requirements.
* Participate in quality assurance, service improvement projects, and other duties as requested.
Required Skills & Qualifications:
* 1-2 years of work experience in a busy team/organisation.
* Excellent communication and interpersonal skills, including active listening and a good phone manner.
* Knowledge of medical terminology and documentation.
* High degree of sensitivity and empathy.
* Proactive work ethic with strong attention to detail.
* Highly organised with the ability to multitask and meet clear targets and deadlines.
* Good IT skills, including proficiency in MS Office and experience with large database/CRM systems.
* Willingness to travel occasionally for training and workshops.
* Understanding of GDPR and donor/patient confidentiality.
* Passion for the mission and values of the organisation.
Benefits:
* £34,000 with additional ‘on call’ pay.
* Additional annual bonus of circa £2,000 on successful passing of probationary period
* 25 days’ holiday per annum plus public holidays.
* Hybrid working - 3 days in the office (West London) and 2 days at home
* Corporate Eye Care Scheme.
* Cycle to Work Scheme.
* Season Ticket Loans.
* Pension scheme.
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