Administrator
Start date - ASAP
Contract - Initially 3 months
Hours per week - 37 hours per week
Rate of pay - £14.47 per hour
Job Description
The Funding & Compliance Officer will be responsible for managing a rota of staff providing face-to-face services, email, and phone cover. The successful candidate will work with coordinators to ensure the integrity of the database by monitoring data inputting.
Key Responsibilities
* Manage a rota of staff providing face-to-face service at two locations, email, and phone cover
* Work with coordinators to ensure the integrity of the database by monitoring data inputting
* Supervise Customer Service Advisors and coordinate outreach events to promote the service in the community
* Ensure residents can access the service through enrolment and be part of the team of coordinators
* Coordinate the rota including cover of reception and the development of the business support operation
* Ensure that all courses, events, and examinations have a room booked, tutors are supported, and resources are maintained
* Provide information and reports to the Leadership team, including on outreach and learner feedback
Requirements
1. Experience in providing excellent customer service
2. Stron...