24/7 Service Desk Analyst | UK Remote | £36,000
This is an exciting role to join a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients. This role provides excellent exposure to a wide range of technologies and the opportunity to further develop your skills.
You will be responsible for providing a combination of 1st and 2nd line support to customers on a shift rotation (including night shifts.)
Please note – This is a fully remote role where you will be expected to work a ‘4-on, 4-off’ shift rota of days followed by night shifts (8am-8pm, 8pm-8am).
The Role:
* Engage with customers via multiple channels (including phone, email, chat and service portal), providing efficient and effective customer service to our customer’s end users and other key stakeholders
* Act as the first point of contact for technical service requests and incidents
* Provide 1st and 2nd line diagnosis and resolution or fulfilment of incidents and requests
The Candidate:
* Previous experience of providing IT support at 1st and 2nd line level
* Experience of managing a ticket queue, ensuring SLA’s are met in all instances
* Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) is desirable
* Knowledge of MS Azure services and offerings is desirable
The Package:
Basic salary: up to £30,000
Benefits include:
* Remote working
* 20% shift allowance on top of base salary
* Tailored training program
* Health Cover
Please note you must be willing to work a shift pattern including night shifts.
Interested?
If you think you're right for this 24/7 Service Desk role then click the 'Apply Now' button and send us your CV.