Compliance Team Leader
Northwich
Full Time & Permanent
Salary £28,000
Residential Management Group, a large, established market leading property management company, is looking for a Team Leader to support our Residential Property Compliance Team. This is an office based role, working from our Northwich Office, Monday to Friday.
Your focus will be to oversee the instruction of regulatory legal requirements and their associated processes, for residential properties.
You will manage a team of Compliance Analysts, ensuring they effectively managing their workload and are focusing on the right things to ensure KPIs and SLAs are achieved. Providing coaching, motivation and development to ensure they deliver an accurate and efficient service.
What are the Key Responsibilities of our Compliance Team Leader?
1. Coach, motivate, and guide a small team of Compliance Analysts.
2. Develop and maintain their knowledge through effective training and coaching, ensuring they meet their KPIs and SLA’s targets.
3. Ensure a consistent and exceptional level of customer service is always provided.
4. Provide an escalation path to manage complex queries, whilst coaching team members, to support their development.
5. Undertake regular individual 1 to 1’s and appraisals, alongside weekly team meetings.
6. Ef...