The Rewards and Benefits on offer:
* A highly competitive basic salary
* Immediate starts available.
* Full time hours, Monday to Friday!
* The opportunity to work for the region’s leading employer.
* Ongoing development and training opportunities
Mtrec’s new client opportunities:
Mtrec are representing our award-winning, public-sector client in their search for a talented and dedicated customer service advisor. The business boast state of the art technology in their flagship contacts centre offices, located in the heart of Middlesbrough, they are easily accessible. Apply now for an immediate response.
The Job you will do:
1. As the first point of contact for customers, you will act as an ambassador for the business and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
2. Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Customer Relationship Management (CRM) and associated systems.
3. Welcome customers into the Customer Centre, and support them to report, apply and pay via the business website.
4. Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
5. Maintain a working knowledge of the business and related pub...