IT Support Engineer, Plymouth
Who are Advanced Medical Solutions?
AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX™ and Seal-G®. AMS also supplies wound care dressings such as silver alginates, alginates and foams through its ActivHeal® brand as well as under white label. Since 2019, the Group has made five acquisitions: Sealantis, an Israeli developer of innovative internal sealants; Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business and Connexicon, an Irish tissue adhesives specialist.
AMS's products, manufactured in the UK, Germany, France, the Netherlands, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS's own direct sales forces in the UK, Germany, Austria, the Czech Republic and Russia. The Group has R&D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 800 employees. For more information, please see www.admedsol.com
AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.
We are currently recruiting for an IT Support Engineer, to join us at our Plymouth Office or Winsford Office, who will provide 1st Line IT helpdesk support.
On a day-to-day basis, you'll be the first port of call for any IS requests. You'll be answering calls and queries from all employees, and resolving, or escalating when needed to. You'll be responsible for ensuring all our new employees are correctly set up across our systems, and ensuring they have the correct hardware to conduct their role.
This is a great opportunity for someone who has previous 1st line experience, perhaps in a busy helpdesk environment, who has the willingness to grow and develop within a global company. There will be opportunities to travel to other sites across Europe, and to further develop your technical skills.
What will this role involve?
* 1st line and some 2nd Line internal helpdesk support to users across all sites.
* to IT support queries in person, over the phone, email and video.
* to enquirers from users and help resolve any hardware/software problems.
* all support issues on the helpdesk system.
* out daily systems checks.
* PC updates and ensure standard builds are maintained.
* to company defined SLA’s & KPI’s.
* to UK Head office and other AMS sites
What we're looking for?
* 5 GCSE Grades (C and above) or equivalent, including Maths and English.
* pro-active approach with 'hands on' approach.
* communications skills.
* understanding of PC hardware set-up.
* knowledge of Microsoft Office and Windows 10.
* Servers & Active directory.
* exposure to Windows Server and Networking desirable.