We are recruiting for a part time customer Service Advisor to be part of a small friendly team handling customer enquiries and dealing with the day-to-day challenges of working in a service orientated manufacturing environment. Would you like to work for a well-established, reputable company? Are you available for an immediate start?
Job Title: Sales Administrator/Customer Service Advisor
Location: Redditch
Hours: Part Time 20-25 hours per week (over 5 days Mon-Fri)
Mornings / School Hours
Immediate Start!
Main duties:
* Sales order processing and order verification.
* Setting up of new drawings for production.
* Setting up of new items in ERP system.
* Setting up of new Customer accounts.
* Liaising with the finance department regarding payment terms, invoices, credit limits.
* Progressing and expediting of customer requirements.
* Investigation and resolution of both internal & external delivery performance concerns.
* Raising of credit notes and arranging returns.
* Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and emails.
* Participating in the organisation of sales and customer service meetings.
* Preparing and providing KPI data to the commercial team as and when required.
* To carry out any other reasonable ta...