Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.
Duties Include:
* Providing help and advice to customers communicating courteously with customers by telephone, email, letter and face-to-face
* Investigating and solving customers' problems, which may be complex or long-standing problems
* Keeping accurate records of discussions or correspondence with customers
* Producing written information for customers, often involving use of computer packages and software
* Learning about products or services and keeping up to date with changes
* Managing large amounts of incoming calls
* Meet personal/customer service team targets
* Handle customer concerns/complaints, provide appropriate solutions within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
Skills Required:
1. Proven experience of customer support, as a customer service representative or similar
2. A track record of over-achieving targets
3. Strong phone contact handling skills and active listening