MacOS and Windows IT Support Analyst
This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf.
This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too.
Main Purpose of the Role:
We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with.
Your Key Responsibilities:
* Being the first point of contact for all customers
* Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure.
* Responding and chasing up on the help desk providing levels of support.
* Dealing with automated and proactive alerts.
The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and ...