Customer Service and Transport Assistant
Colchester
Full-Time, Permanent
£25,000- £27,000
About Our Client:
Our client is a dynamic and expanding organisation in the manufacturing sector. They are dedicated to providing excellent customer service and ensuring seamless transport operations. With a strong focus on efficiency and attention to detail, our client is committed to meeting customer needs while complying with relevant regulations.
Benefits & Perks:
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and development
* Supportive and collaborative work environment
* Free parking and accessible via public transport.
Responsibilities:
1. Manage a high volume of incoming calls, ensuring customer satisfaction
2. Understand and assess customers' needs, providing appropriate solutions
3. Build and nurture strong customer relationships through effective communication
4. Process sales orders accurately and efficiently
5. Promptly communicate any service issues to customers
6. Maintain a complaints log, taking necessary corrective actions
7. Organise and file sales paperwork
8. Collaborate with shipping agents to facilitate smooth order transactions and deliveries
9. Keep the sales and warehouse teams informed of purchase order ET...