Duty Manager
Champneys Eastwell Manor
Contract: Full Time
Salary: £26,000 per annum
As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing. Your main responsibility as a Duty Manager will be overseeing the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.
Some responsibilities as a Duty Manager include:
* To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
* To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
* To complete room audits daily, assessing overall cleanliness is at an acceptable level at all guest facing areas [inside and out].
* To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to allow for a smooth transition of information to ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture and minimise opportunity loss.
* To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App technology for all our essential forms
* In house social media connecting our Champneys Family
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at any of our Hotels or Resorts
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our exceptional health clubs
* Merlin Entertainments Attraction
* Introduce a friend incentive
* Long Service celebrations
* Free parking
* Professional Uniform