Service Coordinator Haverhill (9 month Maternity Leave Cover)£25,284 per annumMonday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based) Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9 month Maternity Leave Cover basis. Reporting to the Head of Service, you will be assisting in the fulfilment of contracted services and customer requirements. Key Duties and Responsibilities: • Ensure calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)• Prioritise calls to ensure that SLAs are met and any calls that are at risk of overrunning deadline are escalated appropriately• Ensure calls are scheduled efficiently and engineer attendance is efficient to minimise downtime• Log phone calls and keep customers regularly updated on the status of their enquiry• Effectively schedule planned preventative maintenance calls in a timely manner, ensuring deadlines are met• Regularly check IT/Call Management systems to identify calls that require additional processing or support• Access external customer portals where necessary to identify, log and update reported incidents• Prepare internal management/customer information and service level reports in a timely manner and in line with contractual agreements• Ensure email inboxes are monitored and actioned in a timely mann...