Senior Customer Experience Account Manager - Ecommerce/Retail Delivery - Global Distribution
Either - Essex Base (Hybrid) or Crewe Base (Hybrid)
Salary: Up to £55K Base (Inclusive of Car Allowance) Plus Bonus and Excellent Benefits
Our Client:
Our Client is a market leader in new cross border ecommerce delivery. Their guiding principle is to allow their customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions,
Providing high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.
The Role:
Working very closely with the Head of Customer Experience and the Customer Experience team, you will be expected to work in the office and remotely to fulfil all aspects of the customer experience we expect to deliver for our Clients.
Your role will be responsible for commercial growth towards the company targets.
Responsibilities:
1. Manage a key portfolio of accounts within the customer experience team.
2. Identify and deliver cost savings for the...