BiP Solutions are a leading Technology and Data organisation who are based at Pacific Quay Glasgow, with an additional office at Salford Quays, Manchester.
With 40 years’ industry expertise, we are a market leader in our sector. Our purpose is Empowering government and business to create a better society for all.
The Customer Success Department is a critical function within our Business Intelligence Division. Working closely with our clients, our CSM’s are passionate about delivering best in class service, post-sale and throughout the lifetime of their contracts, to ensure they see success and value from our products and thus renew their contracts.
Key Responsibilities:
* Building and maintaining client relationships
* Providing support and assistance throughout the lifetime of their relationship with BIP
* Liaise regularly with clients to develop strategies to win business via our products
* Analyse customer data and make recommendations to maximise the potential of their accounts
* Contribute to revenue growth by upselling client contracts
* Present linear forecasting (within agreed parameters) via CRM to key internal stakeholders
* Host online meetings with clients
* Identify, qualify, and resolve customer issues
* Negotiate contract renewals and expansion proposals
* Work towards KPIs and targets; both individually and as a team
What we are looking for:
* Minimum two-years Sales or Customer Success background preferably in IT or SaaS industry
* Experience in using CRM systems
* Previous experience in interacting with Senior-Leadership and Director Level individuals
* Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point and Outlook)
* Great Communications skills
* Strategic thinker with problems solving skills
* Strong written skills and the ability to prepare and deliver business proposals
* Previously worked towards targets and KPIs
What’s on offer?
We are fortunate to have a fantastic office location at the heart of Pacific Quay and we continue to invest in creating a modern working environment with great views of the river.
* Contributory pension scheme
* Annual company performance bonus
* Rewarding Commission Scheme
* 22 days + 8 Bank Holidays (which increases with length of service)
* Birthday Off
* Health cash plan
* On-site parking
* Access to OVO Hydro Club
* Discount on Gym Membership
* Quarterly social nights and an annual awards night
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