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About Bits:
Bits (www.getbits.app) is a London based startup, backed by Y Combinator, that helps people build their credit score and history. Today, we support over 300,000 people across the UK and help them build credit.
About Bits:
Bits (www.getbits.app) is a London based startup, backed by Y Combinator, that helps people build their credit score and history. Today, we support over 300,000 people across the UK and help them build credit.
We are currently hiring 4 Customer Support Associates to support our growth. The role will be based in our office in Camden Town, London, and will require working on-site 4 days a week.
The best part about working at Bits:
Well, two things.
First, the mission. Literally every day you will receive emails from people describing how Bits has solved a life changing problem that they struggled with for years. You will make a difference here.
Second, the people. We are an eclectic mix of people. The one thing that we all share though is our commitment to the mission - unusually for a lending company, we don’t put people into debt, and we are customer-first in everything we do.
About the role:
Many consumers are still in the dark when it comes to how credit works, and it can often seem a confusing and stressful subject.
As Customer Success Champion at Bits, you will provide support across a variety of channels to aid customers in their credit building journey.
What the role involves:
* Processing customer requests and queries via telephone, email or instant message
* Investigating and resolving customer complaints quickly and patiently
* Keeping confidential records and financial information private and secure
* Learning how to use database systems and technology to deliver great customer support
* Communicating with customers effectively, and assisting with security checks, account enquiries or flagged account issues raised by the customer
* UK work visa sponsorship can be considered
Requirements
* You will have 2-7 years experience in customer support, ideally at a tech company
* Your are able to show empathy for the customer, and to understand the stressful environment a lot of our customers operate in
* You work hard and get stuff done, always with a positive attitude and great communication skills.
* You can keep a cool head when things get tough, and have a mature personality
* Good written and verbal communication skills
Benefits
* A competitive salary
* Hardware of your choosing
* 28 holidays a year pro rata, including public holidays
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Technology, Information and Internet
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