Senior HR Business Partner – Contact Centres
Based in Warwickshire with travel to Milton Keynes
Paying around £65k + Car + Bonus
Permanent
LHH Recruitment Solutions have partnered with a leading private sector business that is looking for an experienced Senior HR Business Partner to join their team. With experience in contact centres, you will be a true generalist business partner with experienced in managing and influencing stakeholders across all levels. The role will work closely with the wider HR team to enable their people managers by coaching and guiding them in the management of all employee relations matters and formal cases, ensuring consistency and fairness of approach across the organisation.
What you will be doing?
1. Work in line with business strategic objectives, to pro-actively support the development of the business and its people within area of responsibility.
2. Act as business partner to managers, shaping and influencing their thinking on people issues, managing and pro-actively resolving all aspects of the employee life cycle.
3. Champion culture and values.
4. Lead on various projects including planning & delivering on organisational design changes.
5. Lead the focus on talent management and succession planning. This includes resourcing, attendance, performance management, disciplinary and grievance issues, talent management and succession planning.
6. Ensure best practice is followed by providing effective professional HR (Human Resources) advice and guidance in line with current legislation and company policies and procedures.
7. Monitor, manage and improve, in conjunction with managers, the HR KPI’s and metrics for their area of responsibility.
What we are looking for?
* Degree level education or equivalent, CIPD or MCIPD
* Experienced HR Business Partner
* Good Knowledge of UK employment legislation
* Exceptional stakeholder management and business partnering
* Delivery to deadlines and data management and reporting
* Resourcing planning and partnering with internal hiring team
* Ability to Influencing and driving the HR People plan – with measured outcomes
* Ability to work proactively across the business and HR function with minimal intervention
This role will suit somebody who is a Senior HR Business Partner, HR Business Partner, Senior HR Business Consultant, Senior HR Consultant, Head of HR in a small business.
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