Experienced in Customer Service and Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today!
Benefits:
* £23,000 - £24,000 (+ annual bonus)
* 15 minutes walk from City Centre (towards Aston & JQ)
* 20 days hol + BH (Christmas shutdown)
* Parking on-site
* Mon - Fri 09:00 AM - 17:00 PM
Main Responsibilities:
1. Sales order processing
2. Provide end to end sales support
3. Handling customer queries (mainly via email)
4. Follow up customer quotations
5. Follow up for payments and customer confirmations
6. Maintain and develop the existing customer database
7. Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline
8. Coordination of shipments and deliveries
9. Handling and responding promptly to customer enquiries via inbound calls and emails
10. Accurately process customer orders and action amendments accordingly
11. Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order
12. Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers
13. Provide admin support to field sales representatives with occasional attendance at tradeshows as required
14. Attend traini...