Client Manager / Account Manager
Overview of Company:
Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness, emphasising smart work over long hours.
The experience we need:
We're seeking an experienced Client Manager with a proven track record in client success, retention, and upselling. The ideal candidate will have:
* At least 3 years of experience as a client manager in a digital marketing agency, preferably in SEO.
* Proficiency with project management tools, especially Asana.
* Strong communication, leadership, and organizational skills.
* Ability to thrive under pressure and manage multiple clients and deadlines simultaneously.
The role:
As a Client Manager, you'll play a pivotal role in building and maintaining client relationships. Responsibilities include:
1. Understanding clients' businesses thoroughly and translating their goals into actionable strategies for our SEO team.
2. Leading delivery teams to ensure client needs are met efficiently and effectively.
3. Managing client contracts, renewals, and upselling opportunities.
4. Prioritising workl...