HRGO are recruiting for an Event Operations Manager, for a Maternity Cover for around a year, for our client based in the Hythe area. You will be reporting to the Food & Beverage Manager and will lead the coordination, ensuing the venue is immaculately presented and ready for guest arrivals and a seamless service. You will need to manage inevitable last-minute changes, to ensure minimal disruption. Monitor and control all aspects of the event operation, to ensure the highest quality service standards are maintained and all guests to receive a memorable experience.
Key Duties
1. Implementing and monitoring standards of procedures in line with the company's ethos, ensuring the team provide excellent customer service at all times
2. Ensure the team are knowledgeable, prepared and well trained to deliver visitors and guests with an exemplary experience.
3. To ensure that all guest complaints during or after an event are dealt with in a prompt and efficient manner and in an appropriate style where speed of response and courtesy are paramount.
4. Responsible for organising staff shifts and holidays to deliver a consistent and high standard of service at all times.
5. Overseeing the setting up, serving and clearing down of all functions including, weddings ,conferences, private events, training courses and internal meetings.
6. Collaborate with the Sales team to plan, organise and ex...