We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Monday - Saturday (rota)
Salary £24,232 Plus OTE Bonus
Benefits:
Colleague Referral Scheme (£500 - £1000)
A range of Mercedes Benz training and leadership programmes
Platinum Plus Rewards Scheme
Colleague Car Purchase Scheme
Eye care Vouchers
Life Assurance (4 x annual salary)
31 days holiday (including bank holidays), rising to 38 days with length of service
Wellbeing Support
Company Pension
On site gym
We are looking for a highly motivated individual with drive to succeed.
You will be:
1. Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customers expectations wherever possible.
2. Working to individual and team KPIs
3. Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
4. Responding to all ...