Permanent 36.25 Hours Full Time
Monday Friday + Some weekend / out of hours work required.
We are currently have an opportunity for a Digital Service Manager to join our IT Applications Team and will act as a strategic lead for developing and maintaining online and digital solutions including the corporate website and the customer portal. Youll be responsible for identifying opportunities to leverage digitalisation and technologies such as the M365 Power Platform, that achieve digital transformation for the organisation and its customers.
This role
Key areas of work:
1. Product manager and lead for our online services including the corporate website, the customer portal and other digital solutions.
2. Horizon scanning and utilising existing digital solutions (CRM,365, Portal etc) to present and implement options to address real business challenges.
3. Ongoing identification and development of all opportunities to increase channel sift and achieve efficiencies by migrating services online to the portal for improved customer experience.
4. Subject matter expert in Umbraco, CMS, delivering user guides and training.
5. Working closely with our digital partners to ensure that the CMS meets RBHs needs.
6. Organise testing to ensure t...