We have an exciting opportunity to work with our higher education client based in Uxbridge.
Job: Customer Service Officer / Reception
Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension
Pay: £15.48
Location: Uxbridge - fully office based
Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis
Job description:
To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices.
Key duties and responsibilities:
·Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards
·Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner.
·Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students.
·Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles,...