Job Title: Inside Sales Representative
Reporting to: Commercial Manager
About The Role
The Inside Sales Representative is a key role within the commercial team, looking after day-to-day customer service and facilitating growth through telesales activity
Key Responsibilities
* Processing telesales orders in a timely manner
* Processing all email orders in a timely manner
* Import any orders placed through online portals
* Manage credit note process
* Ensure all orders have the appropriate checking procedures applied to them
* Ensuring telephone calls are answered within 3 rings and in a professional, polite manner
* Ensure all customer queries are dealt with in a timely manner
* Conduct daily service calls
* Conduct daily telesales calls
* Performing any other duties as reasonably required
Technical Skills And Experience Required
* Strong communication skills both written and verbal
* Must have good IT skills including MS office products
* Must have good time management skills
* Must have a tenacious attitude and be able to overcome objections
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