Role : Service & Repair Team Leader Location : Hinkley Point C, Bridgwater
Permanent
Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 10,000 people in the UK & Ireland, to deliver extraordinary outcomes for its clients.
Develop and maintain a high-performance culture within the service and repair team.
Set clear performance expectations and provide regular feedback to team members.
Service and Repair Management
Develop and maintain a high-performance culture within the service and repair team.
Set clear performance expectations and provide regular feedback to the MEH JV Plant and Equipment Manager.
Customer Service
Ensure a customer-focused approach throughout the service and repair process.
Collaborate with the relevant teams to resolve issues and improve future services.
Stay up to date with project trends, industry trends, new technologies, and best practices.
Provide technical guidance and support to team members.
Facilitate training sessions to enhance the technical skills of the team.
Quality Control
Establish and enforce quality control measures to ensure high-quality service and repair work.
Identify areas for improvement in service and repair processes.
Develop and enforce standard operating procedures (SOPs) to maintain quality standards.
Budget and Resource Management
Collaborate with the management team to establish and manage budgets for the service and repair department.
Optimize resource allocation to meet service demands.
Identify cost-saving opportunities without compromising quality.
Team Performance
Weekly, monthly and quarterly reports to be developed and implemented to measure team performance including service completion rates and turnaround times.
Training and Development
Implementation of training and upskilling programs working with the MEHJV training department.
Quality Control Documentation
Create and issue regular reports on quality control measures including inspection and servicing results, corrective actions taken and any and all adherence to standard operating procedures (SOP’s).
Improvement Planning
Actionable plans to address customer service feedback, including improvements in response times, issue resolution, and overall customer satisfaction.
Documentation of technical training initiatives, certifications obtained, and improvements in the team's technical skills working with the MEHJV Training Department.
Service and Repair Schedules
Develop and implement weekly and monthly schedules outlining service and repair assignments, ensuring optimal resource allocation and timely completion of tasks.
Budget Management
Employee Performance Reviews
Regular employee performance reviews, including assessments of individual contributions, areas for improvement, and development plans.
A professional qualification with minimum of NVQ Level 2 or equivalent in plant maintenance discipline.
CCNSG or CPCS Safety Passport
Previous experience in service and maintenance team leader role, specifically managing the service and maintenance of plant, tools and equipment is very desirable.
A good working knowledge of inventory management of assets is preferred.
A strong knowledge of inventory management systems and familiarity with inventory management software and systems is important. Proficiency in using computerised systems to track inventory, generate reports, and manage stock levels is often required.
Attention to detail is crucial to maintain accurate inventory records and ensure efficient materials management.
Strong analytical skills to analyse data, identify trends, and make informed decisions regarding material planning and inventory management. Problem-solving abilities to address issues related to material shortages, quality concerns, and process improvements are valuable.
Basic understanding UK health and safety legislation and regulations related to plant, tools and equipment in use or will be used throughout the project lifecycle this is important to ensure compliance and maintain a safe working environment.
Strong focus on team performance, training, mentoring and integration with client and Alliance teams.
In return for your hard work and commitment we offer a competitive salary, 25 days’ holiday, and the opportunity to part of our exciting journey.