The primary role of a 24x7 Service Desk Analyst is to work as part of a team toprovide support to our customer base on a 24/7/365 basis, focusing on inbound activitiessuch as taking customer phone calls and managing our mailbox the team isthe first port of call for all technical issues that are customers require support for. You will ensurewe offer outstanding responsiveness combined with excellentcustomer service that exceeds the Service Level Agreements.
Please see attached JD for full description
Vacancy Type Fixed Term/Full Time Location Blackburn Job Profile Job Profile document
Job Summary
The primary role of a 24x7 Service Desk Analyst is to work as part of a team toprovide support to our customer base on a 24/7/365 basis, focusing on inbound activitiessuch as taking customer phone calls and managing our mailbox the team isthe first port of call for all technical issues that are customers require support for. You will ensurewe offer outstanding responsiveness combined with excellentcustomer service that exceeds the Service Level Agreements.
Please see attached JD for full description
About Us
An exciting past, a secure future
Founded in 1991, Maintel became AIM listed in 2004. Significant organic growth continues to spearhead our success, feeding the expansion of our global footprint and additional capabilities to support the requirements of almost 7,000 customers.
Operating across fourlocations in the UK,our team of over 500 people has been bolstered by the acquisition of key enterprise technology providers that complement our core proposition.
Technology leaders
Maintel’s expertise encompasses unified communications, contact centre solutions, workforce optimisation, local and wide area networking and security, mobile and voice services and managed print services. By combining skills and technologies from vendor and carrier partners with the capabilities of our in-house experts, Maintel provides complete end-to-end services, delivered on-premise or in the cloud.
Benefits
Benefits incl 25 days rising to 28 with service (plus bank holidays) option also to trade holidays.
Income Protection scheme
Please see attached JD for full list of benefits
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