Helpdesk Support Analyst
Full-time, Permanent, Harrogate Office Based
Offering £25,000 - £28,000 Basic Salary plus Great Benefits
Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment.
Helpdesk Support Analyst - Key Accountabilities
·Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate.
·To promote company guidelines and policies regarding email and internet access security.
·Proactively and reactively install hardware, software, network kit and much more.
·Source and purchase IT peripherals, software and mobile phones when requested.
·Build and configure new and redeployed laptops, desktops, PCs and VDI terminals.
·Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc.
·Use, review and update procedures when necessary following best practice.
·Ensure all necessary administration tasks are kept up-to-date.
Helpdesk Support Analyst - Skills and Experience
Technical Skills
1. Installing and troubleshooting MS Windows 10 and 11.
2. Experience supporting MS Office Packages fr...