Operations Associate, Chauffeur Quality Assurance [6 mo contract]
At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time by connecting them to the places and people that matter.
It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.
We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.
Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.
Please note that this is a 6-month long contract with the possibility of extension.
Investigate issues and/or complaints with journeys and chauffeurs and provide a solution and redirected action plan to solve each one
Support in building the feedback loop between the quality inspector, customer service, and operations to continuously improve chauffeurs’ quality standards
Basic analytical skills to monitor, report on, and measure your pipeline performance
Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours and an exceptional range of perks and benefits.
Life and critical illness insurance
Free parking at Syon Park
Wheely has an in-person culture but allows flexible working hours and work from home when needed.
We celebrate diversity and are committed to creating an inclusive environment for all employees.