Employer description: The Company [Blaze Networks] are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK.We are fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure & cost effective.
We offer our customers complete IT solutions ranging from setting up printers and supporting windows to building corporate networks.
Overview:We have an opportunity for an Apprentice IT Support Technician. The ideal candidate will have a thirst for IT knowledge, have good ideas to contribute towards the company evolutions and have a strong drive to progress within the organisation.
Main responsibilities:
* Politely and professionally answering in bound calls to the service desk.
* Logging tickets to the clearly defined internal standard
* Categorising issues by severity, working through your own ticket queue, and organising work based on SLA
* Following internal processes and procedures to deliver the service we promise
* Contribute towards in-house documentation
* Proactively troubleshooting connectivity issues
* Ensuring that customer satisfaction is always upheld and following escalation paths
Desirable skills:
1. Where we do not ask for o...