Customer Service Representative (German)
Salary: £26,000 - £28,500
Benefits: To be discussed at interview
Job Type: Permanent
Location: Worcester
Job Start date: ASAP
Shift Pattern: Days (8:30-4:30)
We’re supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (German) to join their growing team. The successful Customer Service Representative (German) will have strong German speaking & writing skills.
Responsibilities for Customer Service Representative (German):
* Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance. Do so through the effective utilization of business systems (Material Requirements Planning - SAP; Customer Relationship Management – Salesforce), robust communication techniques and in-depth product knowledge.
* Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution. Utilize gap analysis and order pattern recognition tools to identify order trend variances and proactively engage customers with order fulfillment optimization opportunities.
* Leverage customer interactions in order to identify new business opportunities with existing customers as w...