Customer Service Wellbeing Advisor Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People’s services and Mental Health referrals. This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity.You will be:
1. The first point of contact for social care enquiries relating to Suffolk residents, including Adult Services, Children and Young People’s Services and Mental Health referrals
2. Expected to manage across different contact channels (telephone, email, webchat) and multi-task while providing exceptional customer service in a pressurised target-driven environment
3. Responsible for dealing with a wide range of people with a variety of queries and demands of differing complexity. Some contacts will be from vulnerable individuals, and you will be expected to use your skills and knowledge to support customers to achieve the best outcome, ...