Service / Customer Service
Responsibilities:
* Set up or monitoring of claims.
* Writing leaseholders and resident letters
* Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
* Ensure that onsite staff have appropriate materials for offices etc.
* Assisting Managers with large projects to ensure smooth running.
* Answering any queries that may involve your sites and provide adequate cover when manager is not in the office.
* Saving reports, e-mails, contract etc in the appropriate location on Qube.
* Sending SMS, emails for updates on urgent issues.
* Sourcing local contractors.
* Put contracts in place.
* Conduct site visits take photos and complete report within 5 working days (with images)
* Meeting with clients/customers on site with complicated reactive issues
* Write/contribute to content of monthly newsletters.
* Produce up to date meter readings for sites with meters.
* Re-tendering contracts to ensure best value (cleaning, gardening etc).
* Attending AGMs/client meetings and writing/sending out minutes
Technical Skills:
1. A desire to learn and gain knowledge of property management principles and procedures. Strong self-motivation to keep improving, learning, and developing.
2. Good soft skills ...