Our client based in Northampton is seeking an experienced Account Director to join their client services team on a permanent basis working with new and existing clients. The Account Director will be managing a small team and will take responsibility for excellent servicing of their clients and account profitability.
Key Responsibilities:
1. Work closely with other teams to plan and deliver larger-scale creative projects successfully, planning resource correctly, keeping the team to task and time, and ensuring that the team is delivering something that will surprise and delight the client
2. You will manage a client services team and with them be responsible for the growth and development of your allocated client accounts, identifying new opportunities and delivering first class service.
3. Lead creative responses, client pitches, and large project status meetings with internal & external stakeholders; clearly communicating all information and able to respond well to challenging situations and personalities.
4. You will be expected to be proactive and keep abreast of information such as industry changes and competitor activity and advising the team accordingly.
5. Deal with any escalation points and ensure that the team is able to provide excellent service
6. Keeping sight of all live projects/clients to ensure that the team is correctly managing budgets, cost estimates, and invoices. Forecasting turnover for a...