Job Title: French speaking Technical Support Specialist
Location: Feltham, UK (Hybrid Basis)
Salary: £27,500 - £29,500 per annum + Discretionary Annual Bonus
Are you a fluent French speaker with a passion for providing exceptional technical support? Do you thrive in a dynamic, customer-focused environment? If so, we want to hear from you!
Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support services to their global clientele.
Position Overview: We are seeking a talented and enthusiastic French speaking Technical Support Specialist to join our client’s team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance to our client’s French speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service.
Key Responsibilities:
1. Provide technical support to French speaking customers via phone, email, and chat channels.
2. Troubleshoot and resolve technical issues related to software, hardware, and networking.
3. Document customer interactions and resolutions accurately in the ticketing system.
4. Collaborate with inter...