1st Line IT Support
Full Time – Permanent (Hybrid)
West Bromwich
£25,000 - £27,000 per annum (based on experience)
Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers.
The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times.
Benefits
* Full time – Permanent
* £25,000 -£27,000 (based on experience)
* Hybrid working (2 days in the office)
* Monday – Friday – (9am - 5pm)
* 20 days + BH
* Pension Scheme
Key Responsibilities
1. Provide a helpful professional first/second line support service to customers
2. Perform predefined daily/weekly/monthly maintenance checks and tasks
3. Log all service requests against the customer account in our Service Desk System
4. Progress to resolution or escalation all outstanding service requests
5. Perform required analysis and research to successfully resolve service requests
6. Keep the custom...